It’s easy to think of reporting as nothing more than a tool to get numbers. And that’s the way it used to be. You would send a ticket to the helpdesk, and a few months later a list of records would arrive in your inbox. It was up to you to export it, somehow wedge the information into a graph, and then you had to draw all business decisions from that one graph because that was the only bit of information you had access to.
Things have changed.
Reporting is now the core of successful business. Reports tell you where you should put your attention. They flag you when processes are trending poorly. They show you the insights that you would never be able to uncover on your own. Reporting lets you go home early on Friday because you have a solid understanding of what happened last week and what will happen next month.
So how do you move from a spreadsheet driven environment to an organization supporting, reporting powerhouse that your staff is excited to use?
Let me tell you how…